Even if you spend thousands of dollars you will not receive any support. My quality and service experience has been much better at Williams Sonoma brands and CB2. They took longer than expected. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. We have visited many times because we are in the market for a new couch. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. They did not question anything that we called. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? My boyfriend and I adore this store! Sat, Mar 23, 2013 : 4:55 a.m. Highly recommend Arhaus as a very good store with beautiful merchandise. I bought chairs over 9 months ago. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Date of experience: 08 October 2022 Please contact Arhaus for details. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! You have successfully subscribed to our list. He made several recommendations. Poor customer service. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. My favorite furniture store! A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. We find forgotten antiques and give them new life. Awful customer service! After the third time, the concierge suggested that I return the chairs and chose new ones. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. To be removed from our postal mailing list, unsubscribe here. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. It goes against our guidelines to offer incentives for reviews. And non of the back rests held shape they sagging and about 1/2 full now. Unfortunately, their quality control leaves a lot to be desired. The cushions didnt last 18 months. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Who knows? Sandi Lahage the Design Consultant there is amazing. Can I pick up my merchandise at the distribution center? Are all of your products available online? Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. I was "disconnected" by phone 3 times. Within a couple of months the item began peeling. First, the stain (whatever it was) would have gone into the cushion as well. . So it was that time of life again, furniture shopping time. This is not something that I would have expected from a $3000 dining table. You have successfully subscribed to our list. If I could give them zero star for customer service and follow up I would do it. Can I request delivery on a Saturday or Sunday? I am so thrilled with the guidance I received from Them. How do I request a catalog or sign up for email or remove my name from your mailing list? This stuff happens! Anyone can write a Trustpilot review. I have been going back and forth with them for months and they dodge fixing the issue each and every time. They are very nice on the phone. Kudos to Tracy the designer who helped us. re: order number 225510 With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. The delivery man actually realized it was there. If you received a UPS Ship Notification email, you may track your shipment at ups.com. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. It looks amazing and well constructed. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I never received any paperwork from them confirming my purchase. they should focus and lean more about the customer service. You won't be disappointed. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. We recycle copper into tabletops and transform tree roots into chairs. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. I went to Arhaus looking at specific dining chairs I was interested in. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Some links on Slumber Search are referral links. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. On Arhaus Site, table I orderd takes 9 weeks! I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . Say what? Resolution went from November to December to you guessed it January. Arhaus is a handcrafted furniture brand that was founded in 1986. Start with a fabric or finish swatch to ensure the perfect choice. They have gorgeous unique quality pieces at affordable prices. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. When I came home from work that evening the entire place was put together. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. It is always a broken promise. For the entire four-story shore house. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. They told me they dont cover surface issues, are you kidding me? National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. I'm being passed from employee to employee who have no idea what's going on. Some mixed feedback about delivery. I will never do business with them again. Companies can ask for reviews via automatic invitations. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Overall I am I giving this a 4 star because of Tricia. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. What a beautiful store! These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. Second, there are buttons that go into the cushion. | Consumer Comment They did finally get our order completed a few months later. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. He was so genuine & professional. Worst customer service ever, the sales associate lie to you about the delivery schedule. The delivery men were gracious and the communications were thorough. Depending on your pick up location, the processing of this refund can take up to 30 days. Additional information about Delivery & Shipping. I couldn't be more pleased with this purchase! I just ordered too much ;). Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Michael has also been very helpful as well. 2023 Trustpilot, Inc. All rights reserved. I mailed both boxes back to Ahaus the same day. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language It's an amazing piece and like no other. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Gorgeous product! We picked the furniture, then we picked the material. Stay clear of this company, and this store. The cons: Some shoppers mentioned issues with shipping. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I've gone back to purchasing everything from Crate and Barrel and Wayfair. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. STAY AWAY. Purchased a console for my living room! To be added to our postal or email mailing list, sign up here. The delivery process was painful and required baby sitting. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. The customer service is reprehensible. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. The covers are easy to use and help me make this furniture last forever. They sure asked me to pay for the furniture right away. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Do I have to make a monthly payment on financing plans? The people we dealt with at Arhaus were very nice but the product lacks. They have a huge selection of their furniture and are more than willing to help you every step of the way. From start of purchase to delivery, I am 100% thrilled with my purchase. If you placed your order in a store, contact your Design Consultant for status updates. Furniture shopping is an oftentimes tedious and mundane task. Now they are offering me a different model chair. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? They wont even send anyone to look at it. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. This was to be a birthday gift and I have this junk. He went above and beyond to make sure my husband and I were satisfied. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. Awesome ordering process! We ordered two couches from Zane at Arhaus and had an excellent experience with him. We expect to keep finding more of what we love at Arhaus. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. The retail prive was around $6,000. 51 customer reviews of Arhaus. When it comes to your own comfort, your own body is the only North Star. I walked into Arhaus and really liked the design of their merchandise. A 10% restocking fee will be applied. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Everyone is always so helpful and pleasant to work with. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Can I request delivery on a Saturday or Sunday? If you placed your order in a store, contact your Design Consultant. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Had to wait almost 2 month for a chairs and drawers. Your experience can help others make better choices. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. I had been looking for a while and when I found this set I fell in love. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. The cons: High prices. Anyone would miss this. They did not put aside my chairs and I was told too bad because they no longer have them. You send in pictures and they say nothing we can do. Phenomenal store. Again, special thank you to Tracy, and thanks to the rest of the staff there. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Can I pick up my merchandise at my local store? Even worse than this, I cannot get straight answer from the salesperson. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Love my Pearson Gallery bedroom set. Not worth it, they dont stand by warranty. No problem -- they were sending a new cover. Staff all Wearing masks, and everything is very clean. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. We'll be back! If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Tracy has been so professional through out the whole experience. Like all things you read on the Internet, understand there is no better judge than yourself. See how it all works here. Love the pieces and well have them for a long time! Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. With a 7-page contract. More info. A 10% restocking fee will be applied. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. The back cushions are not sewing straight. I'd give this place zero stars if I could. Most of our products and custom options are available online, however not all pieces are shown. It is a bad product as it provides them way too much room to deny claims. The shipping invoice lists WF038-8 Silk Road Sandals - 8 Just. Arhaus Furniture Customer service? I have spent way too much money at Arhaus over the years to be treated so poorly. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. The new Arhaus store in Colorado Springs is horrible. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. I cannot comment on the quality of my furniture since I have just received it. Now, today, late November. What if my item(s) does not look like what I saw in the store or online? Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Arhaus' customer service is definitely lacking. Step 1: Dig deeper by asking the right questions It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Poor customer service. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. . For a company that touts high quality furniture and high customer satisfaction, my experience horrible. I love the quality, the color, the comfort we get lots of compliments. Dont buy from Arhaus. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. The deliveries went smoothly and my purchases arrived quickly. So here I am still not being refunded by a company that has received the returned items. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. The invoice is very misleading. It's for sure my favorite furniture store in San Diego! Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Great experience. We tried every possible method to inflate without, and it just. We visited the store several times and everyone was great to interact with and extremely helpful! We love Arhaus UTC. I went in today and found a floor sample chandelier. Each one was a recording to hang up and go online for more help. Not my favorite to say the least. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Zero customer service. How do I calculate the delivery fee to my area? I had to post a review for Arhaus in University Towne Center, La Jolla. We furnished our dinning room, formal living room and family room furniture at Arhaus. The Palmer bedroom set we purchased looks great and very impressed with the quality. Not to mention terrible quality. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. The pros: Beautiful and interesting selection of coffee tables. 2022-2023 Slumber Search $1,000 Scholarship. The sectional with chaise was made to order. I order 4 faux fur throws on black friday. Reduce the excessive fees charged for returns. DO NOT BUY the worry-free protection. She help really helped me through the process. Thank you. We work closely with Michael and he always takes the best care of us. Here are 8 tips for writing great reviews. If you use one of these and buy something, Slumber Search may make a small amount of money. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. (It took me multiple visits to make final decisions on my purchases). The 1st one we got was warped so it was replaced. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. You can prob get a $800 sofa on Wayfair thats better quality. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Out butts hit the wood on the seat cushions. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Posted: February 21, 2023. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus.
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