WebYou cant reach them by phone which is a problem if you need acute help. We booked with Direct Ferries, tried to amend it a few weeks before travelling. I have booked a trip to/from the UK (from Hoek van Holland). Anyone can write a Trustpilot review. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Contact Washington State Ferries - Washington State There is no contact number on the website to ring. You can't even speak to a real person on the help/chat box. Some of the add-ons on this site are powered by. Find out how we combat fake reviews. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card COVID-19 Cancellation Credit - Terms & Conditions DIRECT FERRIES These hydro boost systems are even smaller than the 12' boosters in use currently. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. This website uses cookies to help us process your bookings as well as customise and improve your experience. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. P&O Ferries According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. When cancelling via phone or email the cancellation fee is 30/35. Kind regards, Maya from Direct Ferries. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. The booking process was smooth and simple to follow. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. The money being shown on day 5 as having been taken by FerriesDirect. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. For contact details visit our. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Verification can help ensure real people write reviews about real companies. Can I cancel and get a refund? Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. To get to other parts of Desaru, you can easily book a Grab. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. I should have stayed with you ! The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Needed to change tickets. Thank you for booking with Direct Ferries. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries You can also discover ports and routes available. But, although they sent a confirmation, they make it clear that it's not a ticket. The travel agent will stamp and cancel your tickets. No questions have been asked about this experience. Choose euro tunnel best service. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Instead we have an inside room. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. COVID-19 Information I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! not clear. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. No You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. I am writing to seek your support and look at this matter with sensitivity and compassion. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Prices are life and always changing. Tripadvisor performs checks on reviews. !Their phone number is turned off for incoming calls!!!WHY????!! Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Appalling customer service. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. The matter is starting to get urgent, but still no response. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Our customer support team will be happy to help. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Once they have your money they write you off. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. pack jumper cables, ice scraper, warm clothing, snacks and water. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Stay away. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Dear customer, Many thanks for your review! I have travelled many times ever since my first positive booking experience. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Direct Ferries Reviews | Read Customer Service Reviews of They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. They never respond to mails and have no phone number. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Traveler beware. How to get in touch with us Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Reviewed 18 September 2020 via mobile. due to bad weather conditions, strikes, etc.). Don't really get your point. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. If you are outside of Athens (e.g. Kind regards, Maya from Direct Ferries. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. It goes against our guidelines to offer incentives for reviews. Please note that a small cancellation fee of 6 (euros) per booking applies. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Less than 24-hours or failure to show for travel. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. WebIf you decide that you do not wish to keep the building. refunds What terms and conditions apply on my ferry ticket? Due to data protection laws were not able to process cancellation requests by email. Please don't hesitate to contact us, if you have any queries. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Please don't hesitate to contact us, if you have any queries. 100% of travellers recommend this experience. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Not using e-file? Our team will cancel your tickets and process your refund request. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. ferry is delayed or cancelled having to cancel the chair, which then allows you to book a cabin. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! We are both english and always lived in England Direct Ferries have no phone available to discuss. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! Channel View Road It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Thank you for booking with Direct Ferries. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Booked Algeciras to Tangier Med recently using FRS. Well done Direct Ferries. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Refund instead of credit notes! - Brittany Ferries The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. With our quick and simple ferry finder tool, finding a Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Each ferry company has its own cancellation policy. Amendments can only be made prior to the sailing date which in this case was never requested. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. There was nothing from you at all. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Brittany Ferries Direct Ferries Refund Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Using this company, in this instance. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left not great. WebA horrible experience. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Companies can ask for reviews via automatic invitations. That is why we are trusted by over 2.5 million customers and counting. It's now a month later and they still haven't refunded me! How cool is that? Complete investigation into their business ethics. The website was setup easily and everything worked fine. WebWill I get a refund if I cancel my booking? shocking service. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Cancellations & Refunds - P&O Ferries Here's a list of resources you can use to check your refund status in In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. If youre booking a ferry with Brittany Ferries go direct! WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Revenue impacts the experiences featured on this page. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Haven't found an answer to your question? I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. If you make a mistake when booking online, you can cancel your booking at no cost Can I cancel them and get a refund? Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). For account users: To log into your account click the sign in link at the top of. Go directly to the companies providing the ferries. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Please do not hesitate to send us a message or give us a call. WebGreater than 24-hours before travel. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Direct Deposit (Electronic Funds Transfer WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Wait does that mean I can retrospectively change the terms to every contract I've entered into? The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Add passengers: pay for additional passengers. Made the booking and ended up feeling very happy that it was so easy. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. But apparently they said they have no record of it. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. six hours for a journey of more than 24 hours. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Here are 8 tips for writing great reviews. Refund for ticket | FAQs | CalMac Ferries Summary of Contents for Vaillant ecoFIT pure. Page 1 Installation Way better to just buy the tickets directly from the ferry companies themselves! Dear Julliete, Many thanks for your feedback! This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. 96% of travellers recommend this experience. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Your help will truly be appreciated. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. The booking process was straight forward and I received my eticket without issue. With some ferry companies we'll be able to WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Googled other phone numbers - all disconnected. Direct Ferries are trying it on, (with your money). I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Direct Ferries You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. How can this be possible. If your question isn't answered then please Contact Us. WebMessages 12. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead.
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