Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. So sorry. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. RP ENG EXTENDED - Refundable Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Please also read the General Conditions of Refund. Ltd. All Rights Reserved. An incident number or report from the Police or relevant traffic authority. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Just fake a doctors note, cant imagine they review them too carefully. Youmade an unsuccessful request for annual leave for the date of theBooking. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Just upload its fucking DEATH CERTIFICATE. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I sent a message via the website and got the pdfs a day or so later. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Download the Ticketek App & add your ticket to your wallet now. Conditions that are unpredictable and the event is more than two months in the future. Are Refundable tickets offered on Gift Voucher sales? (This can normally be obtained from the transport companys website). means a requirement to move address imposed on. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Can never get a refund on tickets and/or speak to someone within Ticketek. Was given tickets for Ed Sheeran concert as a gift. Instead I was sent the PDF email after the show. Where the examination is being provided by a commercial business (not by an educational board). Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. I haven't received my order confirmation email. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Are there any age restrictions enforced on my event? How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". I've purchased a ticket and my event is tonight! Companies can ask for reviews via automatic invitations. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I would and do prefer not to use their services. Abusive partner? Lost a baby recently? Budjerah: 6:00 6:30pm Ticketek Marketplace - Buy and Sell Tickets Emergency Services Police, Fire and Rescue Service or other Emergency Services. I got tickets to a concert from ticketek that got cancelled of covid. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Any reason for refund must not be foreseeable at the time. Ticketek wastes YOUR TIME like it doesn't matter. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. As it got closer to Christmas I started to worry, as they were to be presents. The phone message also contradicts itself. Is it cheaper to book online or through a travel agent? They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Ticketek - Refundable Automatic Refunds ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. They will do anything to hide from you. This is such scummy conduct. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Travelling can be a huge expense, which is why its normal to try to score savings when you can. I have contacted your Customer Service team but have not received a response. How did this happen? failed the examination previously and had to re-sit. Therefore, it's impossible to speak to an actual person. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Fuck that, what a joke of an optional extra. No contact, no reply, nothing.You have stolen money from thousands of people who need it. I will never purchase anything with you again. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Never ever again. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. They rapidly charged my credit card, then didn't provide the tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Adverse weather with no Government Agency warnings not to travel. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. A copy of a notice from the examination body, school, college, university confirming the change of date. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. PDF Ticket & Entry Conditions I was certainly given the runaround by others who I had dealt with. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. The only reason people buy tickets from Ticketek is they have no other choice. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Ticketek routinely mismanages ticket processing which should be simple. There is no customer service centre you can call, just an automated voice call telling you to email. Fire A report from the fire service and/or police. A copy of the letter requiring Jury Service. ?DO NOT BUY TICKETS FROM TICKETEK! Then I looked on Trustpilot at their reviews and really started to worry! After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. More Info. Scalping 18. A copy of the travel warning from the Government Agency. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Confirmation that the document cannot be replaced in time for the Booking. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Refunds & Exchanges - Ticketek Australia The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I've bumped the ticket by responding as recently as January 2023. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Attendance at business meetings and business travel. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Press question mark to learn the rest of the keyboard shortcuts. Many of us haven't booked on line since COVID started, The site is worse than I remember. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. to then often have to go to their desk at the venue to follow up the issues. Ticketek Australia you're a pathetic poor excuse for a company. If there is a financial failure of any Transport provider. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Youmade an unsuccessful request for annual leave for the date of theBooking. They are the shittest service in Australia. Sell tickets directly from your Ticketek Account. A police report or crime number to confirm the theft(Self-declaration not accepted). means an unforeseen circumstance completely outside. Cool, just upload a goddamn police report. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Basically, because they're the only game in town, and they can do whatever they fucking like. chevron_left, Availability & type of seating will vary & is set by the venue. We missed the show! Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. etc.WHERE IS THE ACCOUNTABILITY? Do I need any special hardware or software for print at home tickets? Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. A copy of the letter requiring Jury Service. Where You are the business owner or registered Director, or a member of Your family is. Where You have not been physically examined by aDoctor prior to the date of the Booking. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Ticketek refunds, the true facts - The Vigilante News I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Breakdown A copy of the call out note froma nationalbreakdown recovery service. means the unforeseen change of the date of an examination that. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Can I use a Ticketek gift card or voucher? Confirmation of failure or disruption of the public transport. What the hell is that? , please contact the Customer Service team directly for further advice about your Refund. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. The call centre shut the phone to the customer's face.. What is the Ticketek Marketplace Terms and Conditions for? A police report confirming details of the theft. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek Marketplace (marketplace.ticketek.com.au). Safe, Fast and Verified i spent 2 hours online and still didn't manage to secure tickets. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. They rapidly charged my credit card, then didn't provide the tickets. A copy of the travel warning from the Government Agency. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Here are 8 tips for writing great reviews. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Finally got an answer from them when I contacted fair trading to help. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. No way to recover tickets. Tixel is a safe ticket marketplace to trade tickets from Ticketek. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! They ended up rejecting my application for a refund and closing it down entirely. Why is the price displayed on my ticket different to what I paid? They need a better system and more staff it seems. Send them an inquiry many times and they are not answering! )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Forcing people to own smart phones is not giving people choice and freedom. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Verification can help ensure real people write reviews about real companies. Sell tickets directly from your Ticketek Account. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Suncorp Stadium DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I replied and asked for a direct line or email address to speak to management/no reply since. Any temporary relocation for work must be for a period of at least 3 months. How do I contact Ticketek? - Ticketek Australia New comments cannot be posted and votes cannot be cast. A copy of a notice from the examination body, school, college, or university confirming the change of date. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). I tried calling, emailing before the show, had I had a response we would have made the show. Please comply with any stated ticket limit for this event. Anyone can write a Trustpilot review. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Travel insurance and COVID-19: what you need to know. This is not an insurance policy. Ive forgotten my password/My password has expired. Ticketek Marketplace - Buy and Sell Tickets Secure Accounts Widget means cancellation or significant delay of flight(s) which. The best person in the world. Why are there multiple listings for the same event at different prices? Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I have now been trying for a refund for 6 months. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Years ago I did a few days temping at Tiketek. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Sell Ticketek tickets | Tixel Ticketek is selling for the following venues only. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But the thing is, they didn't. Sell tickets directly from your Ticketek Account. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I received an error message after purchasing tickets. (This can normally be obtained from the transport companys website). I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Voluntary relocation or where you are changing employer for a new role. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Any vehicle You plan to use during the Booking. Presented by: No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Why even have the option of refundable tickets for an extra charge if I cant refund them? What gives? Anyone has experience getting refunds from them or have advice on what I should do here? Jay Chou tickets | GIANTS Stadium | Ticketek Australia Why should I buy from Ticketek Marketplace? Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . 2023 Trustpilot, Inc. All rights reserved. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. A copy of the notice of failure or disruption of the public transport. (Receipt required for Doctors note refund up to 50 or equivalent). On-top of that you cant call anyone to purchase ticketsTerrible. Fire A report from the fire service and/or police. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Safe, Fast and Verified Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Buy guaranteed tickets for sold out events at a fair price. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Are Refundable tickets offered on Gift Voucher sales? Where You are the business owner or registered Director, or a member of Your family is. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Voluntary relocation or where you are changing employer for a new role. Abhorrently bad process for handling refunds and rescheduling due to illness. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Simply do not try to contact them in any way shape or form.Worst customer service. Times are approx. She made time to help & sort out the transfer of tickets to this area. confirmation or our website for contact details. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Ticketek Marketplace - Buy and Sell Tickets If enough people do it they'll be investigated. Attendance at business meetings and business travel. Please also read the General Conditions of Refund. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . We also ensure all reviews are published without moderation. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Attend participate in, take part in, use, or be present at. Once got a response to an email because I didnt purchase the ticket wont gi. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Still waiting for my refund 6 months. Zero stars, uselessly run, waste of a time company. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. The office was just as bad as the ticket fees would have you believe. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Immediate household persons living together at the same permanent address. I just resold a ticketek ticket on Tixel. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. No reply emails or any form of communication. I am trying to buy tickets but it says unable to lock the ticket. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Maisie Peters: 7:00 7:45pm Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent.
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